When Are You Eligible for a Refund?
You are eligible for a full refund if:
- You purchased your subscription within the last 7 days
- You have used the service for less than 5 hours
- You have a technical issue that we cannot resolve after contacting support
- You used the free trial before purchasing a paid subscription
When Will You NOT Receive a Refund?
Refunds are not granted in the following cases:
- You have had the service for more than 7 days
- You have used the service for more than 5 hours
- The issue is related to your internet connection, equipment, or local network
- You have shared your login credentials with third parties (account sharing)
- You have used the service for commercial or business purposes
- You have abused the free trial (created multiple free trials)
- You have exceeded the 7-day period
How to Request a Refund
Contact Us
Send a WhatsApp message to our support with your refund request
Explain Your Reason
Tell us why you're not satisfied (this helps us improve)
Receive Your Refund
Within 5 business days back to your payment method
Refund Procedure
Follow these steps to request a refund:
- Contact us via WhatsApp within 7 days of purchase
- Provide your subscription details (name, email, phone number) and reason for refund
- Our team will review your request within 24 hours
- If approved, the full purchase amount will be refunded to your original payment method
- You will receive a confirmation of the refund via email
- Your subscription will be deactivated immediately
Processing Time
After approval of your refund request, the amount will be refunded within 5 business days. The exact processing time depends on your bank or payment provider:
- Credit Card (Visa/Mastercard/Amex): 3-7 business days
- PayPal: Instant to 2 business days
- Crypto (Bitcoin): Network dependent (usually within 1 hour after confirmation)
Free Trial
We recommend trying our free 24-hour trial before purchasing a paid subscription. This prevents unnecessary refund requests and gives you the chance to fully test the service. Request your free trial via WhatsApp.
📌 Important Note: Abuse of our refund policy (e.g., repeatedly requesting refunds, or using the free trial to bypass refunds) may result in permanent exclusion from our service. We track all requests and reserve the right to refuse refunds in cases of abuse.
💡 Pro Tip: Have a technical issue? Contact us first via WhatsApp. Our support is available 24/7 and can resolve most issues within minutes. Buffering or installation problems are often easy to fix!
Contact for Refunds
For refund requests, you can contact us via:
- WhatsApp: +1 239 310 9171 (fastest response - within 5 minutes)
- Email: [email protected] (response within 24 hours)